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RETURNS
Right to cancel
In case you are not completely satisfied, we ask you to follow the instructions mentioned below. This is in order to contribute to the rapid and smooth handling of the return process.
1. The goods should be examined immediately at delivery by the customer for transportation damage. By visible transport and packaging damage, the customer must request a written confirmation from the carrier, at the time of accepting the goods from the shipping company.
If the item is damaged, you must inform us ORMODA asap. (max within 24 hours of receipt)
2. You have the right to return the good(s) within 30 days without giving a reason.
3. In order to exercise your right to return the goods, you must inform us by a clear statement (e.g. via email [email protected]) about your decision to return them.
4. Goods must be returned complete and in their original packaging.
Effects of cancelation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than;
(a) 30 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
You will have to bear the direct cost of returning the goods when shipping overseas.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Warranty and repair
The Ormoda warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a watch or a jewel guarantees the buyer that the product meets the standards of usability, reliability and durability.
The warranty does not apply:
- damages as a result of improper usage such as scratching, bouncing, falling
- in case of inattention
- intentional damage
- neglected care
- refund of the return cost by the customer after 30 days
We offer watches with 3ATM, 5ATM and 10ATM.
- 3ATM is splash resistant, so ok for rain, hand washing, other occasional contact with water.
- 5ATM is suitable for swimming, fishing, other outdoor activities.
- 10ATM is suitable for snorkeling and other prolonged contact with water, but not for scuba.
Warranty does no longer apply to a watch or a jewel in case a third party performed repair works or other works on theOrmoda product.
Return and responsibility
- Free of charge for you as a customer within 30 days
- Possible within 30 days after purchase
The buyer is responsible for preparing and shipping the return shipment. For a return within the trial period, prior contact with Ormoda is needed. Ormoda strongly advises any buyer who wants to return his/her order to choose a secured shipment method. You can only return a watch or jewel from Ormoda in the original packaging. Contact our customer service if you wish to return a product. They will assist you and give the right instructions.
Return Address
The return address for returns within the trial period is:
U.W.T. - United Watch Trading NV
Juul Grietensstraat 9
2140 Antwerp
Belgium
In case of a product that is damaged or broken upon receipt, the Ormoda customer care team must be contacted by the buyer by email within 24 hours. You can only return a product in the original packaging.
Trial period
Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 30 days after receiving the order, without stating a reason (please note the above mentioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the Ormoda customer care team by email and to await further instructions). The buyer also has the right to inform Ormoda, within 30 days after receiving his/her order, of his/her decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 30 days after having informed Ormoda.
In case the buyer wishes to use his/her right to revoke the agreement and to return his/her order, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. During the trial period the buyer must carefully handle the product and keep the original undamaged packing.
The buyer shall return the ordered product to Ormoda together with all the accessories (if any) and, insofar possible, in the original state and packing, in accordance with the return instructions of Ormoda (as described on the packing slip).
The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. Ormoda advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example in case no signature can be shown by the carrier), the buyer then has the option to hold the carrier liable.
The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occurring after the buyer has used the product), are borne by the buyer.
The buyer has the possibility (but not the obligation) to use the Revocation Form, the buyer can open the form here.
Refund
Ormoda will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be credited to the account that the buyer used to pay the original order.
