FREQUENTLY ASKED QUESTIONS

When will my order be shipped?

We aim to ship out your parcel from our warehouse located in Belgium within 1 business days of you placing your order. When your order has been dispatched from our warehouse, you will receive an email with a Track&Trace link, with this you can track the status of your shipment. In some cases it may take up to 48 hours before the information is updated.

Please make sure to read our delivery page for more specific information regarding shipping times. These may vary, depending on where you are located.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Ormoda cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.