Ormoda is your online destination for exquisite watches and jewelry.

We offer a curated collection of timeless pieces, from classic elegance to modern sophistication. With a wide range of styles, brands, and price points, we cater to diverse tastes and preferences. 

Discover the perfect timepiece or adornment to elevate your style and make a lasting impression.

Ormoda's headquarters are located in Juul Grietensstraat 9/11 2140 Antwerp Belgium.
Our primary operations, including customer service and distribution, are managed from this central location to ensure efficient service and quick delivery times.

You can reach our customer support team by visiting our Contact Us page.
Whether you have questions about your order, need assistance with a product, or require any other support, our team is here to help.

Ormoda offers a wide range of products, including:

• Watches: Our collection includes casual, dress, dive, pilot, and sports watches. We feature both quartz and mechanical watches from renowned brands like Citizen, Timex, Tommy Hilfiger, and Tissot. We also offer a selection of luxury watches for those looking for high-end timepieces. Our watches are available for men, women, unisex and kids, ensuring options for every age and style preference.
  
  
• Jewelry: We offer an extensive selection of jewelry, including earrings, rings, bracelets, necklaces, pendants, and charms. Our jewelry collections feature various materials such as sterling silver, stainless steel, and gold, catering to different styles and preferences.
  

Ormoda carries a wide range of prestigious and renowned brands, including but not limited to:

Adidas, Alpina, Armani Exchange, Bulova, Casio, Casio Collection, casio Edifice, Casio G-Shock, Casio Pro-Trek, Citizen, Diesel, Emporio Armani, Fossil, Frederique Constant, Gena Paris, Guess, Hugo Boss, Ice Watch, Lacoste, Maurice Lacroix, Michael Kors, Missoni, Orphelia, Orphelia Fashion, Orphelia Gold & Diamond, Pandora, Philipp Plein, Raymond Weill, River Woods, Skagen, Swarovski, Timex, Tissot, Tommy Hilfiger, Versace. 

Whether you’re looking for luxury timepieces, trendy accessories, or reliable everyday wear, we have something to suit your style. If you need assistance finding a specific brand or product, our customer support team is here to help. Feel free to reach out for more information or personalized recommendations!

You can find a specific brand by using the search feature on our website or by browsing our brand directory.
If you have trouble locating a particular brand, please feel free to contact our customer support team team for assistance.

We occasionally offer promotions and discounts on various brands.
Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers and exclusive deals.

If a product you’re interested in is out of stock, you have a few options:

• Sign up for Notifications: 
  Enter your email address in the input box on the product page to get notified when the item is back in stock.
  
  
• Contact Customer Support:
  Reach out to our customer support team to ask if and when the product will be restocked. They can provide information on availability and alternative options.
  
  
• Explore Similar Products:
  Browse our website for similar products or alternatives that might meet your needs.
  
  
• Check Back Later:
  Periodically check the product page for updates on availability.

Yes, all the watches we sell are 100% authentic. We source our products directly from authorized dealers, trusted suppliers, the brands themselves, and license holders to ensure that every timepiece is genuine and meets the highest standards of quality.
We are committed to providing our customers with authentic watches from reputable brands, so you can shop with confidence.

Every watch undergoes thorough inspection prior to dispatch.
We ensure that each timepiece meets our high-quality standards and is free from defects before it is sent to you.

Water-resistant and waterproof are terms often used interchangeably, but they have distinct meanings:

• Water-Resistant: This term indicates that a watch can withstand some exposure to water, such as splashes or brief submersion. The degree of water resistance varies and is typically measured in meters (e.g., 30 meters, 50 meters). However, water-resistant watches are not designed for prolonged or deep water exposure. Always check the manufacturer's guidelines for specific water resistance details.
  
  
• Waterproof: While "waterproof" suggests a higher level of protection, it’s important to note that no watch is truly impervious to water under all conditions. The term generally implies that the watch can handle more significant water exposure, such as swimming or diving, depending on its rated depth. However, even waterproof watches require regular maintenance and care to maintain their resistance.
  
  

For accurate information, always refer to the watch's specifications and follow care instructions to ensure longevity and functionality.

The ATM rating on your watch indicates its water resistance, but it's important to understand what that actually means for your activities. Here's a general guide:

• Low Water Resistance: 30M or less (3 ATM or 3 BAR):
  
  Splash-resistant: Can withstand rain or accidental splashes.
  
  Suitable for everyday use, including occasional splashes and brief immersion in water.
  
  Not suitable for: Swimming, showering, or any water-related activities.
  
  

• Medium Water Resistance (50M-100M) (5 ATM or 5 BAR):
  
  Water-resistant: Suitable for swimming and showering.
  
  Not suitable for: Diving or snorkeling.
  
  
• High Water Resistance: 100M-200M (10 ATM or 10 BAR):
  
  Diver's watch: Suitable for recreational diving and snorkeling.
  
  Not suitable for: Professional diving or high-pressure water activities.
  
  
• Very High Water Resistance: 200M+ (20 ATM or 20 BAR):
  
  Professional diver's watch: Suitable for professional diving and extreme water sports.
  
  

Important note: Even with a high water resistance rating, it's crucial to avoid:

• Exposing your watch to hot water (showers, saunas).
  
  
• Submerging your watch in water for extended periods.
  
  
• Using the watch crown or pushers underwater.
  
  

Always follow the manufacturer's recommendations and guidelines to ensure that your watch performs optimally and maintains its water resistance over time.

A watch glass is the protective covering that shields the watch's dial from damage. There are primarily three main types: mineral glass, sapphire glass, and plexiglass.

Mineral Glass:

• What It Is: Glass that’s been treated to be harder.
  
  
• Pros: More scratch-resistant and durable than acrylic.
  
  
• Cons: Still not as tough as sapphire and can scratch over time.
  
  
• Common and affordable: Often used in entry-level and mid-range watches.
  
  
• Easy to replace: If scratched, it can be replaced at a lower cost.
  
  

Sapphire Glass:

• What It Is: Made from synthetic sapphire, a very hard material.
  
  
• Pros: Extremely tough and scratch-resistant, providing excellent clarity and durability.
  
  
• Cons: More expensive and can crack under extreme impact.
  
  
• More expensive: Due to its superior qualities, sapphire glass watches tend to be pricier.
  
  

Plexiglass (Acrylic):

• What It Is: A type of plastic similar to acrylic crystal, used as a more affordable and impact-resistant option.
  
  
• Pros: Lightweight and less likely to shatter; often used in budget-friendly watches; scratches can be polished out.
  
  
• Cons: More prone to scratches than sapphire or mineral glass; can become cloudy over time.
  
  
• Easy to polish: Scratches can often be removed with polishing, restoring the glass's clarity.
  
  
• Affordable: Generally cheaper than sapphire or mineral glass, making it a budget-friendly option.
  
  

Plexiglass is often found in vintage and military watches due to its durability and resistance to shattering. However, for modern watches, sapphire glass is often preferred for its superior scratch resistance and clarity.

Understanding watch movements can help you choose the right watch for your needs. Here’s a simple guide to the three main types:

• Quartz Movement:
  
  
• How It Works: Uses a battery and a tiny quartz crystal to keep time. The battery sends an electrical current through the crystal, which vibrates at a precise frequency to power the watch.
  
  
• Pros: Extremely accurate, requires minimal maintenance, and usually more affordable.
  
  
• Cons: Needs a battery replacement every few years.
  
  
• Automatic Movement:
  
  
• How It Works: Powered by the movement of your wrist. An internal rotor spins as you move, winding the mainspring and storing energy to run the watch.
  
  
• Pros: No battery needed; just wear the watch regularly to keep it running. Often considered a classic and desirable mechanism.
  
  
• Cons: Requires regular wear or winding; may stop if not worn for a while. Generally more expensive than quartz.
  
  
• Hand-Wound (Mechanical) Movement:
  
  
• How It Works: Requires manual winding of the mainspring using the crown. This winding stores energy that powers the watch.
  
  
• Pros: Offers a traditional watchmaking experience and often features intricate craftsmanship. No battery required.
  
  
• Cons: Must be wound regularly (usually daily) to keep it running. Less accurate than quartz and can be more delicate.
  

A chronograph watch is essentially a watch with a stopwatch function.It combines the standard timekeeping features of a regular watch with additional functionality for measuring elapsed time. It allows you to measure and record specific time intervals. You'll often find additional dials or sub-dials on the watch face to display elapsed seconds, minutes, and sometimes even hours. Chronograph watches are popular among athletes, professionals, and anyone who needs to accurately time events.

Key Features:

• Stopwatch Function: It has buttons (usually on the sides of the watch) that start, stop, and reset a separate stopwatch mechanism. This allows you to measure time intervals accurately.
  
  
• Sub-Dials: Most chronograph watches have sub-dials on the main face that display the elapsed minutes and seconds of the stopwatch function.
  
  
• Dual Purpose: While it keeps regular time, the chronograph feature lets you track and record time for events, making it useful for activities like sports, cooking, or timing other events.

ATM stands for “atmospheres” and is a measurement of how water-resistant your watch is.

• 1 ATM: Equivalent to the pressure experienced at a depth of 10 meters (about 33 feet) underwater.
• 5 ATM: Can handle pressure equivalent to a depth of 50 meters (about 164 feet).
• 10 ATM: Withstands pressure up to 100 meters (about 328 feet).
  
  

In general, higher ATM ratings mean the watch is more resistant to water. For example, a watch rated at 10 ATM can handle swimming and snorkeling, while a 3 ATM watch is suitable for everyday splashes and rain but not for swimming.

Remember: Even with a high ATM rating, it's always best to avoid exposing your watch to extreme water conditions or high temperatures. Always follow the manufacturer’s guidelines to ensure your watch remains in good condition and avoid any water damage.

These watches have undergone rigorous testing by official institutes to make sure they can withstand everyday bumps and bangs, temperature changes, and even different positions. This ensures they tell you the exact time no matter what you're doing, whether you're scaling a mountain or relaxing on the beach. So, when you see a "chronometer" watch, you know it's a timepiece built to perform at the highest level.

While sapphire glass is incredibly resistant to scratches and is often called "scratch-proof", it's not completely invincible. Materials harder than sapphire, like diamonds, can scratch it. However, in everyday life, it's highly unlikely you'll encounter something that can scratch your sapphire crystal watch. So, rest assured, your watch is well-protected against most scratches.

Our jewelry is crafted from high-quality materials to ensure both beauty and durability:

• Sterling Silver 925: A premium alloy consisting of 92.5% pure silver and 7.5% other metals, providing strength and a brilliant shine.
• Stainless Steel: A durable, corrosion-resistant metal that offers a sleek and modern look, ideal for everyday wear.
• Gold 18K: Composed of 75% pure gold mixed with other metals for added strength, giving a rich and luxurious appearance.
  
  

Each material is carefully selected to ensure our jewelry meets high standards of quality and elegance.

At Ormoda, we prioritize your comfort and safety. To determine if a piece of jewelry is hypoallergenic:

• Material Composition: Check the product details on our website. We use materials such as:
  
  
• Sterling Silver 925: Generally well-tolerated and hypoallergenic for most people.
• Stainless Steel: Often used for its hypoallergenic properties, particularly surgical-grade stainless steel.
• 18K Gold: Pure and alloyed with hypoallergenic metals to reduce irritation.
  
  
• Product Information: Look for specific product descriptions or labels that indicate the jewelry is hypoallergenic or nickel-free.
  
  
• Contact Us: If you have any concerns or specific allergies, feel free to reach out to our customer support team. We can provide additional information or help you find suitable options.

At Ormoda, we offer a diverse selection of gemstones to suit various styles and preferences. Here are some of the gemstones featured in our jewelry:

• Sapphire: Known for its stunning blue hues and exceptional hardness.
• Topaz: Available in various colors, including Blue Topaz, Swiss Topaz, and London Blue Topaz.
• Ruby: Renowned for its vibrant red color and timeless elegance.
• Citrine: A golden-yellow stone that adds warmth and brilliance.
• Aquamarine: Valued for its serene blue-green color.
• Emerald: Famous for its deep green color and rich history.
• Pearl: Classic and elegant, available in a range of natural and cultured varieties.
• Cubic Zirconia: A brilliant and affordable alternative to diamonds.
• Zirconium: Known for its high brilliance and durability.
• Glass Stone: Used for decorative purposes, offering a range of colors and effects.
• Mother of Pearl: Adds a lustrous, iridescent touch to jewelry.
• Rhodolite Garnet: A reddish-purple gemstone with a beautiful sparkle.
• Peridot: Bright green gem known for its fresh and lively appearance.
• Amethyst: A purple quartz valued for its vibrant color.
• Sky Topaz: A light blue variety of topaz, offering a soft and airy look.
• Citron Quartz: A bright yellow quartz stone that radiates energy.
• Swiss Topaz: A deep blue variety of topaz known for its intense color.
• Chalcedony: A translucent stone available in various colors, including blue and pink.
• Diopside: Known for its rich green color and exceptional clarity.
• Swiss Blue Topaz: A striking blue topaz with vivid color.
• Smoky Quartz: A brown to grayish-brown variety of quartz, offering a unique and earthy look.
• Crystal: Clear and versatile, used in various jewelry designs.
• Garnet: Available in a range of colors, including deep red and orange.
• London Blue Topaz: A darker shade of blue topaz, adding sophistication and depth.
• White Topaz: A clear, colorless stone that resembles diamonds.
  
  

Each gemstone is carefully selected for its beauty and quality, ensuring that our jewelry is both stylish and unique.

At Ormoda, we offer both plated and solid gold jewelry, each with its own characteristics:

Solid Gold Jewelry:

• Composition: Made from gold alloyed with other metals to enhance durability. The purity is measured in karats (e.g., 18K gold contains 75% pure gold).
  
  
• Durability: Solid gold is highly durable and resists tarnishing, making it a lasting investment.
  
  
• Value: Because it contains a high percentage of pure gold, solid gold jewelry is generally more valuable and often comes with a higher price tag.
  
  

Plated Gold Jewelry:

• Composition: Crafted from a base metal (like brass or copper) and coated with a thin layer of gold through a plating process.
  
  
• Durability: The gold layer on plated jewelry may wear off over time with regular use. It may need replating to maintain its appearance.
  
  
• Value: Plated gold jewelry is more affordable compared to solid gold due to the smaller amount of gold used. The value is influenced by the quality of the plating and the base metal.

Yes, many of our jewelry pieces at Ormoda are designed with everyday wear in mind. We offer a range of styles that are both stylish and durable, suitable for daily use. Our jewelry is crafted from high-quality materials like sterling silver, stainless steel, and 18K gold, ensuring both elegance and resilience. For instance, our delicate silver necklaces and stackable rings are perfect for adding a touch of sophistication to any outfit, while our stainless steel stud earrings offer a modern and versatile option for everyday wear.

Key Features for Everyday Wear:

• Durability: Our pieces are made from robust materials that can withstand daily activities.
  
  
• Comfort: We prioritize comfort in our designs, ensuring that our jewelry is pleasant to wear throughout the day.
  
  
• Versatility: Our collections include designs that complement a variety of outfits and occasions, making them ideal for everyday wear.
  
  

For special care instructions or to ensure the longevity of your jewelry, refer to the care guidelines provided with your purchase. If you have any specific concerns or need further assistance, feel free to contact our customer support team.

Choosing the right size watch strap, band, or bracelet is essential for comfort and style. Here's how to ensure a perfect fit:

• Measure your wrist: Wrap a measuring tape around your wrist, just below the wrist bone. Make sure the tape is snug but not too tight. Note down the measurement in centimeters or inches.
  
  
• Check the product details: Most watch straps, bands, and bracelets have size information listed on our website in the product description. Compare your wrist measurement to the available sizes.
  
  
• Consider your preference: Some people prefer a tighter fit, while others like a looser one. Keep your personal preference in mind when choosing a size.
  
  
• Adjustable options:  Look for watches with adjustable straps or bracelets. Some bands come with extra links that can be removed or added to fit different wrist sizes. Many straps also have multiple holes or adjustable clasps to customize the fit.
  
  

Remember: It's always better to err on the side of slightly larger than too small, as most watch straps can be adjusted to fit smaller wrists.

If you're still unsure, don't hesitate to contact our customer support team. They'll be happy to assist you in finding the perfect fit.

Selecting the perfect watch case size is crucial for comfort and style. Here are some tips:

Measure Your Wrist

• Circumference: Wrap a measuring tape around your wrist, just below the wrist bone. Ensure it's snug but not tight.
• Width: Measure the widest part of your wrist.
  
  

Consider Watch Case Dimensions:

Review the watch specifications on our website to find the dimensions of the watch case

• Diameter: This is the width of the watch case.  A case diameter of 38-42 mm is generally considered standard for most wrists, but this can vary based on personal preference and style.
• Lug-to-lug distance: This is the distance between the watch's lugs, where the strap attaches.
• Thickness: This is the depth of the watch case.
  
  

Consider the Case Shape:

 The shape of the case (round, square, or rectangular) can affect how it fits and looks on your wrist. Make sure the shape complements your wrist size and personal style.

Look for Adjustable Features: 

Some watches come with adjustable cases or straps that allow for a customized fit. Check if the watch has these features to accommodate different wrist sizes.

General Guidelines

• Small wrists (6 inches or less): Opt for watch cases between 34mm and 38mm.
• Medium wrists (6 to 7 inches): Consider watch cases between 38mm and 42mm.
• Large wrists (7 inches or more): Choose watch cases from 42mm and up.
  
  

Additional Tips

• Consider the watch style: A sporty watch might look larger than a dress watch, even if they have the same case size.
• Balance: The watch should complement your wrist size without overwhelming it.
  
  

If you need further assistance, don’t hesitate to reach out to our customer support team. We can provide personalized advice and help you select a watch that fits perfectly.

Selecting the perfect size for your bracelet or necklace is crucial for comfort and style. Here are some tips:

Bracelets

• Measure your wrist: Wrap a measuring tape around your wrist, just below the wrist bone. Ensure it's snug but not tight.
• Consider bracelet type: Some bracelets are designed to fit loosely, while others are meant to be tighter.
• Check for adjustable options: Many bracelets have adjustable clasps or links for a customized fit.
  
  

Necklaces

• Measure your neck: Use a flexible measuring tape to determine your neck circumference.
• Consider necklace length: Necklace lengths vary and can influence the style. Popular lengths include:
  
  
• Collar necklace: 14-16 inches
• Princess necklace: 16-18 inches
• Matinee necklace: 18-22 inches
• Opera necklace: 28-32 inches
• Rope necklace: 34-42 inches
  
  
• Think about the neckline of your outfit: The necklace length should complement your outfit.
  
  

Remember: These are general guidelines. Personal preference and the style of the bracelet or necklace also play a role.

If you're still unsure, don't hesitate to contact our customer support team for assistance.

An account on Ormoda.com makes your shopping experience smoother and faster. Here's how to easily create one:

Access the Account Creation Page:

There are two ways to get started:

• Profile Icon: Look for the profile icon at the top right corner of any page on the Ormoda website. Click on it.
• Accounts Link: Alternatively, scroll down to the website footer and locate the Your Account link. Click on it.
  
  

Choose Your Sign-Up Method:

• Email and Password: Enter your email address and create a secure password.
• Social Media Login: Sign up quickly using your existing Google or Facebook account.
  
  

Fill in Your Information:

 -If you choose email and password registration, provide the following details:

• Email address (twice for confirmation)
• Password (meeting Ormoda's password strength requirements)
• Agree to Terms & Conditions:
  
  

Complete Your Registration

• Make sure you've read and agree to Ormoda's Terms and Conditions before proceeding.
  
• Click the "Create Account" button to finalize your registration.
  
  

Congratulations! You've now created an Ormoda account. You’re now ready to explore the Ormoda website, track your orders, and enjoy a personalized shopping experience!

Yes, creating an account on the Ormoda website is completely free. There are no charges associated with registering for an account.

 While you can proceed to checkout as a guest, registering for an account offers several advantages:

• Faster Checkout: Save your shipping and payment details for quicker and easier future purchases.
• Order Tracking: Easily track the status of your orders and view your order history.
• Exclusive Offers: Receive notifications about special promotions, discounts, and new arrivals tailored to your preferences.
• Personalized Experience: Enjoy a more personalized shopping experience with recommendations based on your past purchases and browsing history.
• Save Favorites: Keep a list of your favorite items for easy access when you’re ready to purchase.

To unsubscribe from the Ormoda newsletter, follow these steps:

• Open a Newsletter Email: Find an email from Ormoda in your inbox.
• Locate the Unsubscribe Link: Scroll to the bottom of the email. You should see an “Unsubscribe” link or button.
• Click the Unsubscribe Link: Click the link to be taken to the unsubscribe page.
• Confirm Unsubscription: Follow any additional prompts or instructions to confirm that you want to unsubscribe.
  
  

Alternatively, you can also manage your email preferences or unsubscribe directly from your account settings on the Ormoda website. If you encounter any issues, you can contact Ormoda’s customer support team for assistance.

If you’ve forgotten your password, simply click on the "Forgot Password" link on the login page. You’ll receive instructions to reset your password via email.

If you're having trouble logging into your Ormoda account, please try the following:

• Check your email address and password: Ensure you're entering the correct information, including capitalization.
• Reset your password: If you've forgotten your password, click the "Forgot Password" link on the login page.
• Clear your browser cache and cookies: Sometimes, clearing your browser's cache can resolve login issues.
• Try a different browser: Login problems can occasionally be browser-related. Try using a different browser.
  
  

If you continue to experience difficulties, please contact our customer support team for assistance.

If you’re unable to log out of your account, try clearing your browser’s cookies and cache. This often resolves login issues. If the problem persists, please contact our customer support team for further assistance.

Yes, your Ormoda account details are secure. We prioritize the protection of your personal information and employ various security measures to ensure your data is safe:

• Encryption: We use advanced encryption technologies to safeguard your data during transmission and storage, ensuring that your personal and payment information is protected from unauthorized access.
  
  
• Secure Authentication: Our system requires secure authentication methods, including strong passwords and secure login processes, to prevent unauthorized access to your account.
  
  
• Data Protection: We adhere to strict data protection regulations and industry standards to ensure your information is handled responsibly and confidentially.
  
  
• Regular Updates: Our security infrastructure is regularly updated to address new threats and vulnerabilities, maintaining a high level of protection.
  
  
• Privacy Policies: We have clear privacy policies that outline how we collect, use, and protect your data. You can review our privacy policy on our website for more details.
  
  

If you have any concerns about your account security or notice any suspicious activity, please contact our customer support team immediately. Your safety and privacy are our top priorities.

Shipping time varies based on your location. To get an accurate estimate of when your order will arrive, use the shipping estimator tool available on every product page.

Here’s how it works:

• Select Your Product: Browse our product pages to find the item you wish to purchase.
  
  
• Use the Shipping Estimator Tool: On the product page, you’ll find a shipping estimator tool. Enter your location details to receive an accurate prediction of the shipping time for that specific product.
  
  
• Check the Estimated Delivery Date: The tool will provide an estimated delivery date based on your location.
  
  

For any further questions or if you need assistance with your order, feel free to contact our customer support team.

At Ormoda, we want to make your shopping experience as seamless as possible, no matter where in the world you may be. If you're based in the United States, you'll be happy to know that we offer free shipping on all orders via UPS, our reliable shipping provider.

Additionally, when shipping to the US or the UK you won't be prompted to pay any additional import charges, duties or taxes. You can shop with the piece of mind that the price you see is the price you pay.

For international orders, you can use the shipping calculator on each product page to get an accurate shipping cost and carrier for your region.

Ormoda operates natively in the following regions: United States (.com), United Kingdom (.co.uk), European Union (.eu), Netherlands (.nl), Belgium (.be), France (.fr), and Germany (.de).

In our native countries, here are the courier services we use:

• United States: UPS
• United Kingdom: UPS
• Germany: UPS
• Belgium: UPS
• Netherlands:PostNL
• Luxembourg: UPS
• France: UPS
  
  

If you're ordering to a region where taxes, import duties, or fees are applicable, please be aware that it will be your responsibility to sort them out. However, we do provide electronic invoices to the carrier to make the import process as seamless as possible.

Expected delivery time:

• United States of America (USA): 1 - 3 working days
  • East coast: 1-3 days
  • West coast: 2-4 days
  • Central: 1-4 days
    
    
• Belgium, Netherlands, and Luxembourg – 1- 2 working days
  
  
• Germany and France – Delivered in 1 - 2 working days
  
  
• United Kingdom (UK) – Delivered in 2 - 4 working days
  
  
• Western Europe – Delivered in 1 - 5 working days
  
  
• Rest of the world – Delivered in 2 - 10 working days
  
  

If you have any questions or concerns about shipping, don't hesitate to contact our friendly customer support team. We're always here to help you out.

Yes, we offer international shipping to locations worldwide. Whether you're shopping from near or far, we can deliver your order to almost any country.

Tracking your package is easy! Follow these steps to monitor the status of your shipment:

• Check Your Email: Once your order has been shipped, you’ll receive an email confirmation with a tracking link.
  
  
• Open the Email: Locate the email from Ormoda in your inbox. If you don’t see it, check your spam or junk folder.
  
  
• Click the Tracking Link: In the email, you’ll find a link to track your package. Click on this link to be directed to the tracking page.
  
  
• View Tracking Information: On the tracking page, you can see the current status of your shipment, including its location and estimated delivery date.
  
  

If you have any issues with tracking or need further assistance, please contact our customer support team for support.

Shipping is free within our native countries (countries associated with Ormoda's primary operations), but charges will apply for shipments to other international destinations.

• Free Shipping: Available for orders within our native countries: United States, United Kingdom, Belgium, Netherlands, France, Germany.
  
  
• International Shipping Costs: For deliveries to non-native countries, shipping costs are calculated based on the destination and the shipping method chosen. You can view the shipping cost during checkout and on the product page.
  
  

For specific shipping cost information or if you have any questions, please contact our customer support team. We’re here to help!

Yes, we offer express delivery for all orders within our native countries. This ensures that your order will arrive quickly and efficiently.

For more information about our express delivery service, please contact our customer support team.

While we currently do not offer delivery to collection points, we ensure that our home delivery service is fast, reliable, and convenient. With our direct-to-door shipping, you can enjoy the ease of having your order delivered right to your doorstep, saving you time and effort.

For any further questions or special delivery requests, please feel free to contact our customer support team. We’re here to help!

Yes, you can have your order delivered to a different address. To arrange this, please contact our customer support team. They will assist you in updating the delivery address for your order and ensure that your package arrives at the desired location.

For assistance, reach out to our customer support team through email, phone, or our online contact form. We’re here to help!

If you were not at home when the postman attempted to deliver your package, don’t worry. Here’s what you can do:

• Check for a Delivery Notice: The postman should leave a delivery notice indicating the next steps. This notice typically includes information about where your package is and how you can retrieve it.
  
  
• Contact the Delivery Service: Use the contact information or instructions provided on the delivery notice to arrange a redelivery or to find out where your package is being held.
  
  
• Visit the Delivery Location: Often, packages are taken to the nearest post office or a designated pick-up point. You can visit the location mentioned on the delivery notice to collect your package.
  
  
• Contact Our Support Team: If you have any difficulties or need further assistance, please contact our customer support team. They can help you track your package and provide additional instructions.
  
  

We’re here to help ensure you receive your order as smoothly as possible!

We apologize for the inconvenience of receiving the wrong product. While this occurs in less than 0.5% of orders, we are committed to resolving the issue promptly. Please contact our customer support team right away. They will assist you in arranging for a return, replacement, or refund as necessary.

Have your order details ready when you reach out to us for the quickest resolution. We’re here to help and ensure your satisfaction!

No, we do not dropship. All the products we offer are in stock and available for immediate shipment from our inventory.

We want you to love your Ormoda purchase, but we understand that sometimes things don’t work out. That’s why we offer a hassle-free return policy. You have 30 days from the date of purchase to return any item for a full refund. Returns are completely free.

Return Policy Details:

• 30-Day Return Window: You can return any item within 30 days of purchase.
  
  
• Free Returns: We cover the cost of return shipping, so you don’t have to worry about any additional charges.
  
  
• Full Refund: You’ll receive a full refund for the item.
  
  
• Condition: Items must be returned in their original condition and packaging.
  
  

For assistance with your return or to initiate the process, please contact our customer support team. We’re here to help!

Returning an item is easy and hassle-free. Follow these steps to ensure a smooth return process:

• Contact Customer Support: Before returning any item, please contact our customer support team. They will provide you with detailed instructions and a free shipping label.
  
  
• Get Your Free Shipping Label: Our support team will email you a prepaid shipping label to cover the cost of the return.
  
  
• Follow Instructions: Follow the instructions provided by our support team to package your item securely. Make sure the item is in its original condition and packaging.
  
  
• Send Your Return: Attach the provided shipping label to your package and drop it off at the designated shipping location.
  
  
• Important: Please do not return any items without first contacting customer support, as this ensures your return is processed correctly and promptly.
  
  

For any further assistance, our support team is here to help!

We currently do not offer direct exchanges. However, you can return the item for a full refund within 30 days of purchase. Simply follow our return process, and once your return is processed, you can place a new order for the item you prefer.

For assistance with your return or to initiate the process, please contact our customer support team. We’re here to help!

No, there are no return costs for orders within our native countries. We provide free return shipping for these orders.

For international returns, please be aware that return shipping costs may apply.
Contact our customer support team for detailed information and assistance with international returns. We’re here to help ensure a smooth return process!

We’re sorry to hear that your item is defective. Please follow these steps to resolve the issue:

• Contact Customer Support: Reach out to our customer support team within 30 days of receiving the item. They will guide you through the return process and provide a prepaid shipping label for free return shipping.
  
  
• Return the Defective Item: Use the provided shipping label to return the defective item at no cost to you.
  
  
• Warranty Coverage: Additionally, all our products come with a 2-year warranty. If the defect falls within the warranty period, we will repair or replace the item as necessary.
  
  

For assistance or to initiate the return process, please contact our customer support team. We’re here to ensure your satisfaction!

Yes, you can return items from different orders in a single box. To ensure the return process goes smoothly, please be in touch with our customer support team before sending the package.

Steps to Follow:

• Contact Customer Support: Inform our support team that you plan to return items from multiple orders in one box. They will provide you with specific instructions and any necessary labels.
  
  
• Prepare Your Return: Pack the items securely in one box, and include any return forms or documentation as instructed by our support team.
  
  
• Send Your Return: Follow the shipping instructions provided by our support team to ensure your return is processed correctly.
  
  

By coordinating with our support team, you can streamline the return process and ensure that all items are handled properly.

For further assistance, feel free to reach out to our customer support team. We’re here to help!

We offer a 2-year warranty on all our watches. This warranty covers any defects in materials or workmanship under normal use.

Warranty Details:

• Coverage: Includes repairs or replacement for defective items. 

Please note that the warranty does not cover damage to the battery, case, crystal, strap, or bracelet.

• Duration: Valid for 2 years from the date of purchase.
  
  
• Exclusions: The warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs.
  
  

For any warranty claims or further assistance, please contact our customer support team. We’re here to ensure your satisfaction with our products!

We offer a warranty covering manufacturing faults for our jewelry pieces. If you believe your jewelry has a manufacturing defect, please contact our customer support team.

While we don't offer a standard warranty for general wear and tear, we do provide jewelry repair services. The specific repair options and costs will vary depending on the type of jewelry and the nature of the damage.
Please contact our customer support team for assistance with jewelry repair inquiries.

We offer in-house repairs through our dedicated repair atelier. Our skilled technicians handle all repairs to ensure your item is restored to its optimal condition.

Repair Policy Details:

• In-House Repairs: Repairs are conducted at our in-house atelier by experienced professionals.
  
  
• Scope of Repairs: Covers issues related to defects in materials or workmanship. For repairs needed due to misuse or accidental damage, please contact our customer support team for guidance.
  
  
• Warranty Coverage: Repairs are covered under our 2-year warranty if the issue falls within the warranty period and coverage.
  
  

For repair requests or more information, please contact our customer support team. We’re here to assist with any repair needs!

To request a repair, please follow these steps:

• Contact Customer Support: Reach out to our customer support team for assistance. They will guide you through the repair request process and provide the necessary instructions.
  
  
• Provide Details: When contacting support, be ready to provide details about the issue with your item and any relevant purchase information.
  
  
• Receive Instructions: Our support team will provide you with instructions on how to send your item to our in-house repair atelier.
  
  
• Send Your Item: Follow the provided instructions to securely send your item to us for repair.
  
  

We’re here to help ensure that your item is repaired efficiently and to your satisfaction!

Repair times can vary based on the nature of the issue and the availability of parts. Generally, repairs can take anywhere from 1 day to 4 weeks.

Factors Affecting Repair Time:

• Type of Repair: Simple repairs may be completed within a day, while more complex issues might take longer.
  
  
• Parts Availability: If replacement parts are needed, the repair time may be extended based on their availability.
  
  
• Current Workload: Our repair atelier’s current workload can also influence the turnaround time.
  
  

For a more specific estimate, please contact our customer support team with details about your repair request. We’ll keep you updated throughout the process!

The cost of repairs depends on the specific parts and the extent of the repair needed.

Cost Details:

• Part Replacement: Costs vary based on the type of part that needs to be replaced.
  
  
• Complexity of Repair: More complex repairs may incur higher costs.
  
  

To Get a Quote:

• Contact Customer Support: Reach out to our customer support team with details about the issue and your item.
  
  
• Receive an Estimate: Our team will provide you with an estimate based on the necessary repairs and parts.
  
  

We aim to provide transparent and fair pricing for all repairs. Feel free to contact us for more details or if you have any questions about repair costs.

It's generally best not to remove the strap before sending your watch for repair. Keeping the strap attached ensures that the repair team can fully assess and address any issues with both the watch and the strap.

What to Do:

• Leave the Strap On: Send the watch with the strap attached to avoid any potential issues with reassembly or compatibility.
  
  
• Include Any Accessories: If you have additional accessories or parts that might need attention, include them in the package as well.
  
  

If you have specific concerns or need further instructions, please contact our customer support team. We’re here to assist you!

Yes, you can track the progress of your repair. We keep you updated throughout the repair process, so you’ll know the status of your watch at each stage.

How It Works:

• Regular Updates: We provide constant updates on your repair status, ensuring you’re informed about the progress.
  
  
• Communication: Our customer support team is available to answer any questions or provide additional information about your repair.
  
  

For any specific inquiries or if you need more details, please contact our customer support team. We’re here to keep you informed and ensure your satisfaction!

Placing an order on the Ormoda website is simple and straightforward. Just follow these steps:

• Browse Our Collection: Visit the Ormoda website and explore our range of products.
  
  
• Select Your Item: Choose the item you wish to purchase and click on it to view the product details.
  
  
• Add to Cart: Click the “Add to Cart” button to add the item to your shopping cart. You can continue shopping or proceed to checkout.
  
  
• Review Your Cart: Once you’re ready to checkout, click on the shopping cart icon to review your selected items. Make any necessary changes or adjustments.
  
  
• Proceed to Checkout: Click the “Checkout” button to start the ordering process. You’ll be prompted to enter your shipping information and select a payment method.
  
  
• Enter Payment Information: Provide your payment details to complete the purchase. We accept various payment methods for your convenience.
  
  
• Place Your Order: Review your order summary and click “Place Order” to finalize your purchase. You’ll receive a confirmation email with your order details.
  
  

If you have any questions or need assistance while placing your order, feel free to contact our customer support team. We’re here to help!

We offer a range of payment options to ensure a smooth and secure checkout experience. The available payment methods may vary depending on your country. You can use the following methods to pay for your order:

• Visa
• MasterCard
• American Express
• CUP
• Discover
• PayPal
• Link
• Klarna
• Apple Pay
• Google Pay
• Bancontact
• EPS
• Giropay
• IDEAL
• Przelewy24
  
  

If you have any questions about our payment methods or need assistance with your payment, please contact our customer support team. We’re here to help!

If you need to change or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request.

Steps to Follow:

• Contact Support: Reach out to our customer support team with your order details. The sooner you contact us, the better the chance we can make changes or cancel your order before it’s processed.
  
  
• Provide Details: Let us know what changes you’d like to make or if you wish to cancel the order.
  
  
• Confirmation: Our team will confirm whether the change or cancellation can be processed and will provide further instructions if needed.
  
  

Please note that once an order is in the processing or shipping stage, changes or cancellations may no longer be possible. For any urgent requests, contact us promptly for the best assistance.

Once you’ve placed your order, you will receive a confirmation email from us. This email confirms that we have successfully received your order and includes important details such as your order number, the items purchased, and estimated delivery information.

What to Expect:

• Confirmation Email: Sent to the email address provided during checkout.
  
  
• Order Details: Includes a summary of your order and estimated delivery time.
  
  
• Further Updates: You’ll receive additional emails with updates on your order status and shipping information.
  
  

If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If you still haven’t received it, contact our customer support team for assistance.

We never cancel an order without contacting the customer first. On the rare occasion that there is a stock miscount or the item in stock isn't sale-ready, we are forced to cancel the order. In such cases, we will reach out to you to explain the situation and discuss possible solutions.

While it is very uncommon, mistakes can happen. If you received a product that you did not order, please follow these steps:

• Contact Customer Support: Reach out to our customer support team as soon as possible. Provide your order number and details about the incorrect item you received.
  
  
• Provide Details: Include any relevant information or photos of the product you received and the packaging.
  
  
• Resolution: Our team will investigate the issue and assist you with the next steps, which may include arranging for the correct item to be sent to you or processing a return for the incorrect item.
  
  

We apologize for any inconvenience this may have caused and are committed to resolving the issue promptly. Contacting us quickly will help ensure a swift resolution.

Currently, we do not offer the option to reserve products. To ensure you get the items you want, we recommend purchasing them as soon as possible.

If you have any questions or need assistance with your order, please feel free to contact our customer support team. We’re here to help!

• EU: All items include VAT, so no additional charges will be applied.
  
  
• USA: All import-related fees are covered by us prior to shipping, so there are no extra costs for you.
  
  
• UK: All import-related fees are covered by us before shipping, so there are no extra costs for you.
  
  
• Rest of the World: You will be prompted to pay any import duties, taxes, and other charges related to import upon delivery.

To use a discount code, follow these steps during checkout:

• Add Items to Cart: Browse our site and add your desired items to your shopping cart.
  
  
• Proceed to Checkout: Click on the shopping cart icon and then proceed to the checkout page.
  
  
• Enter Discount Code: On both the cart and checkout pages, you’ll see a field labeled “Discount Code”. Enter your code in this field.
  
  
• Apply Code: Click the “Apply” button to apply the discount to your order.
  
  
• Verify Discount: Ensure the discount has been applied to your order total before completing your purchase.
  
  

If you have any issues with your discount code or need assistance, please contact our customer support team. We’re here to help!

At this time, we do not offer gift cards.

If you have any other questions or need assistance with your shopping experience, please don’t hesitate to reach out to our customer support team. We’re here to help with any inquiries or support you may need!

To ensure your watch stays in excellent condition, follow these simple care tips:

General Care:

• Regular Cleaning: Gently clean your watch with a soft cloth to remove dirt and fingerprints. For metal bands, use a mild soap and water solution with a soft brush.
  
  
• Avoid Water Exposure: Unless your watch is specifically water-resistant, avoid wearing it in the shower, swimming, or in the rain.
  
  
• Protect from Extreme Temperatures: Keep your watch away from extreme heat, cold, or direct sunlight, as these can affect its accuracy and materials.
  
  
• Avoid Harsh Chemicals: Keep your watch away from perfumes, lotions, and cleaning agents, as these can damage the materials.
  
  

Specific Care Based on Watch Type:

• Quartz Watches: Replace the battery when necessary to maintain accuracy.
  
  
• Automatic Watches: Wear your watch regularly to keep it wound. If not worn for extended periods, use a watch winder.
  
  
• Hand-Wound Watches: Wind your watch daily to ensure optimal performance.
  
  
• Water-Resistant Watches: While water-resistant, avoid submerging your watch in water for extended periods or exposing it to high pressure.
  
  

Storage:

• Watch Boxes: Store your watch in a watch box or case to protect it from dust and scratches.
  
  
• Avoid Direct Sunlight: Prolonged exposure to sunlight can damage the watch's materials.
  
  

Professional Service:

• Service Regularly: Have your watch serviced by a professional every few years, especially if it’s a mechanical watch, to ensure it runs smoothly and to address any potential issues.
  
  

If you have any specific concerns or need advice, feel free to contact our customer support team.

The battery life of a watch depends on several factors, including the type of watch and its features. Here’s a general overview:

• Quartz Watches: Typically, quartz watch batteries last between 1 to 3 years. High-performance or multifunction watches may have slightly shorter battery life.
  
  
• Digital Watches: Batteries in digital watches generally last from 2 to 5 years, depending on the complexity and usage of the features.
  
  
• Smartwatches: Battery life for smartwatches varies widely, ranging from 1 to 2 days, depending on the model and usage of apps and connectivity features.
  
  

The battery life of a quartz watch can vary depending on several factors, including:

• Battery type: Different battery types have different capacities.
  
  
• Watch features: Watches with additional functions like chronographs or alarms typically drain the battery faster.
  
  
• Usage: Frequent use of the watch's functions can shorten battery life.
  
  

Signs of a dying battery:

• Inaccurate timekeeping: The watch starts to lose or gain time significantly.
  
  
• Reduced functionality: Certain functions, like the chronograph or alarm, might not work properly.
  
  
• Dim display: The watch's display becomes dimmer than usual.
  
  

For the most accurate information, refer to the manufacturer’s specifications for your specific watch model. If you notice any issues with your watch battery or it’s time for a replacement, contact our customer support team for assistance.

Developing a skin problem after wearing your watch is quite common. It can be caused by several factors, including:

• Allergic reaction: To metals (like nickel) or other materials in the watch or strap.
  
  
• Irritation: From sweat, dirt, or friction.
  
  
• Infection: If the skin is broken, bacteria can enter.
  
  

What to Do:

• Stop wearing the watch: This is the first step to prevent further irritation.
  
  
• Clean the affected area: Gently wash the area with mild soap and water.
  
  
• Apply a soothing cream: Hydrocortisone cream can help reduce inflammation.
  
  
• Identify the cause: Try to determine what might be causing the problem. Is it the metal, the strap material, or something else?
  
  
• Consider a hypoallergenic alternative: If you suspect an allergy, consider a watch with a hypoallergenic strap, such as stainless steel or titanium.
  
  

If the problem persists or worsens, consult a dermatologist. They can diagnose the specific issue and recommend appropriate treatment.

Prevention Tips:

• Clean your watch regularly: Remove sweat and dirt to prevent irritation.
  
  
• Choose breathable straps: Opt for materials that allow your skin to breathe.
  
  
• Take breaks: Remove your watch occasionally to let your skin rest.
  
  

Reach out to our customer support team to discuss the issue. We can help determine if the problem might be related to the watch itself and provide guidance on possible solutions or alternatives.

Replacing a watch battery can be delicate. If you're unsure or uncomfortable, it's best to take it to a professional watch repair shop.

Here's a general guide:

• Identify your watch type: Determine if your watch has a snap-on or screw-down case back.
  
  
• Gather tools: You'll need a small screwdriver (for screw-down cases), a watch case opener (for snap-on cases), and a new battery.
  
  
• Open the case: Carefully remove the case back using the appropriate tool.
  
  
• Remove the old battery: Use tweezers to gently remove the old battery.
  
  
• Insert the new battery: Ensure the battery is facing the correct way.
  
  
• Replace the case back: Securely close the case back.
  
  

Important tips:

• Be gentle: Avoid touching the watch's internal components.
  
  
• Note the battery size: Ensure you purchase the correct battery size.
  
  
• Discharge static electricity: Ground yourself before handling the watch to prevent damaging electronic components.
  
  
• Test the watch: Once the battery is replaced, check if the watch is working correctly.
  
  

If you’re unsure or uncomfortable with replacing the battery yourself, we recommend visiting a professional to ensure the job is done correctly.

For any questions or if you need assistance finding a repair service, feel free to contact our customer support team.

To keep your watch looking great and functioning well, follow these cleaning steps:

• Remove the Watch:
  
  
• Take Off the Watch: Start by removing your watch from your wrist to avoid any damage during cleaning.
  
  
• Clean the Watch Case:
  
  
• Soft Cloth: Use a soft, lint-free cloth to gently wipe the watch case. For stubborn dirt, slightly dampen the cloth with water.
  
  
  
• Avoid Chemicals: Refrain from using harsh chemicals or solvents that can damage the watch.
  
  
• Clean the Watch Band:
  
  
• Leather Bands: Wipe leather bands with a dry or slightly damp cloth. Avoid soaking them in water, as this can damage the leather. For a deeper clean, use a leather conditioner.
  
  
• Metal Bands: Use a soft brush or cloth to remove dirt from metal bands. If needed, you can clean metal bands with mild soap and water, then rinse thoroughly and dry completely with a soft cloth.
  
  
• Rubber/Silicone Bands: Clean rubber or silicone bands with mild soap and water. Use a soft brush to get into any grooves, then rinse and dry thoroughly.
  
  
• Clean the Watch Crystal:
  
  
• Gently Wipe: Use a clean, soft cloth to gently wipe the watch crystal. For stubborn smudges, you can use a screen-cleaning solution, but avoid spraying it directly on the watch. Instead, apply it to the cloth first.
  
  
• Avoid Water Exposure:
  
  
• Check Water Resistance: Only clean your watch with water if it is water-resistant. If you’re unsure, consult the manufacturer’s specifications.
  
  
• Regular Maintenance:
  
  
• Professional Cleaning: For a thorough clean, especially if your watch has complex features or is a luxury item, consider having it professionally cleaned.
  
  

Remember:

• Always check your watch's water resistance before immersing it in water.
  
  
• If your watch has a screw-down crown, ensure it's tightly screwed down before cleaning.
  
  

By following these steps, you can maintain the appearance and functionality of your watch. If you have specific concerns or need additional advice, feel free to contact our customer support team.

If you’ve lost your loop, please contact our customer support team immediately. Provide as much detail as possible about your watch model and the issue you’re facing. Our team will assist you in finding a suitable replacement. 

Please note that the availability of spare parts depends on the brand of your watch. While our customer support team will do their best to help you source a replacement loop, we cannot guarantee its availability.

It's recommended to check your watch's water resistance every 1-2 years.

This is especially important if:

• Your watch is exposed to water frequently (swimming, showering, etc.).
  
  
• Your watch has been dropped or subjected to impacts.
  
  
• You've recently changed the battery or performed any repairs on the watch.

 Here’s a general guideline:

• Annually: Have your watch’s water resistance tested once a year, especially if it’s a high-end or luxury watch. This helps ensure that seals and gaskets are functioning properly.
  
  
• After Battery Changes: If you have the battery replaced or if the watch is opened for any reason, it’s advisable to check the water resistance to confirm that the seals were properly reinstalled.
  
  
• After Exposure to Water: If your watch has been exposed to water beyond its recommended limits (e.g., swimming or diving), have it checked for water resistance to ensure no damage has occurred.
  
  
• During Regular Servicing: If you have your watch serviced regularly, ask the technician to check the water resistance as part of the service.
  
  

Remember: Water resistance is not permanent. Over time, the seals and gaskets can deteriorate, reducing the watch's ability to withstand water pressure.

If you have any concerns or need assistance, feel free to contact our customer support team.

If you notice condensation or water under the watch glass, it’s important to address the issue promptly to avoid potential damage.

Here's what you should do:

• Stop Wearing the Watch: Remove the watch from your wrist to prevent further exposure to moisture and avoid additional damage.
  
  
• Dry the Watch Gently: Place the watch in a dry, warm area to allow the moisture to evaporate. Avoid using direct heat sources, like a hairdryer, as this can damage the watch components.
  
  
• Check for a Loose or Damaged Seal: Condensation can often be caused by a loose or damaged seal. Inspect the watch for any visible signs of damage around the crystal or case.
  
  
• Avoid Using the Watch in Water: If the watch is water-resistant, check the specifications to ensure it is appropriate for the conditions you’ve exposed it to. Avoid using it in water until the issue is resolved.
  
  

If you notice any damage or if the condensation persists, contact our friendly Ormoda customer support team. We can help diagnose the issue and guide you through the repair process. 

Preventing future issues:

• Regularly check the watch's water resistance rating and avoid exposing it to activities exceeding its capabilities.
  
  
• Have your watch serviced by a professional watchmaker at regular intervals to ensure the water seals remain intact.
  
  

By following these steps, you can help protect your watch from further damage and ensure its longevity.

No, an automatic watch doesn't have to be wound. The name itself is a clue - it winds itself! The movement of your wrist activates a rotor inside the watch, which winds the mainspring.. However, there are a few things to keep in mind:

• Self-Winding Mechanism: The movement of your arm while wearing the watch causes a rotor inside the watch to spin. This rotor winds the mainspring, storing energy to power the watch.
  
  
• Initial Winding: When you first get an automatic watch or if it has stopped due to inactivity, it’s a good idea to manually wind it using the crown. This ensures that the mainspring is fully wound and the watch starts running accurately.
  
  
• Regular Wear: For optimal performance, wearing the watch regularly ensures that the rotor continues to wind the watch. If you don’t wear it for a while, it may stop.
  
  
• Manual Winding: Even though the watch winds itself during regular use, occasional manual winding (if the design allows) can help keep it running smoothly and maintain accuracy.

Proper care and cleaning will help maintain the beauty and longevity of your jewelry.

Here’s how to keep your Ormoda pieces looking their best:

• Regular Cleaning:
  
  
• Sterling Silver: Use a silver polishing cloth or a silver cleaner to gently remove tarnish. Avoid abrasive cleaners.
  
  
• Gold (18K): Clean with a mild soap solution and a soft cloth. Avoid harsh chemicals.
  
  
• Stainless Steel: Wipe with a damp cloth and dry thoroughly. For stubborn stains, use a gentle metal cleaner.
  
  
• Avoid Exposure:
  
  
• Chemicals: Keep your jewelry away from perfumes, lotions, and harsh chemicals.
  
  
• Water: Remove jewelry before swimming or showering to prevent damage from chlorine and soap.
  
  
• Storage:
  
  
• Keep Separate: Store each piece in a separate pouch or jewelry box to avoid scratching.
  
  
• Dry Place: Store jewelry in a cool, dry place to prevent tarnishing and damage.
  
  
• Handling:
  
  
• Gentle Touch: Handle jewelry with clean, dry hands to avoid transferring oils and dirt.
  
  
• Regular Checks: Inspect your jewelry regularly for loose stones or signs of wear.
  
  

For specific care instructions related to different materials or if you need professional cleaning or repair, feel free to contact our customer support team for assistance.

All our orders are packaged with great care to ensure they arrive in perfect condition. We use high-quality materials to protect your items during transit, so you can be confident that your purchase will reach you safely and securely.

To ensure your return arrives safely, please follow these guidelines:

• Use Protective Packaging: Pack the item securely using the original packaging if possible. The more protection you provide, the better.
  
  
• Include All Original Materials: Make sure to include all original materials such as manuals, accessories, and packaging.
  
  
• Seal Properly: Use strong packing tape to seal the box and prevent any items from shifting during transit.
  
  
• Label Clearly: Attach the return label provided by us, ensuring it is clearly visible and properly affixed to the package.
  
  

If you need a return shipping label or have any questions, please contact our customer support team.